March 28, 2025
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July 10, 2025
Important Notice Regarding Your July 2025 Water Bill Bank Draft
Bank Draft Processing Delay Due to Software Update
Dear Valued Water Customer,
We hope this message finds you well. We are writing to inform you of an important issue that has impacted your recent water bill payments. As a customer enrolled in our bank draft (automatic payment) program, your convenience and peace of mind are of the utmost importance to us. We strive to process your payments efficiently and reliably every month. Unfortunately, due to unforeseen software issues following a recent system update, your automatic payment for this billing cycle was not processed as scheduled.
As part of our commitment to providing secure and efficient service, we periodically update our billing software to enhance functionality, security, and customer experience. Our most recent update, implemented on July 3, 2025, aimed to improve our system’s reliability and prepare it for future enhancements.
Shortly after the update, we identified a technical issue that impacted the processing of bank draft payments. Specifically, the software failed to transmit the necessary data to our banking partner, resulting in your automatic payment not being withdrawn from your account as expected on or around July 5, 2025. This issue was limited to the bank draft payment option and did not affect other payment methods, including credit card and in-person payments.
Upon discovering the issue, our IT and customer service teams worked diligently to identify the root cause. We have been in close contact with our software provider and banking partners to resolve the problem quickly. The following actions were taken:
If you are receiving this email, your automatic bank draft payment for your most recent water bill was not processed. Here’s what you need to know:
No. We will only process your payment once. If you have already paid by an alternative method, please notify us so we can ensure your automatic draft is not processed for this cycle.
Our system has identified all affected accounts. Each account will be handled individually, and you will be notified of any action required.
No, your water service will not be affected by this payment processing error. Your account remains in good standing throughout this process.
We anticipate that the technical issue will be resolved within the next few days, with the expectation that your bank draft will be processed on Tuesday, July 15, 2025, allowing you sufficient time to contact us if needed. If this is an issue, please contact the office immediately at 903-588-2081 or office@cssud.org.
We sincerely apologize for any confusion or inconvenience this issue may have caused. We recognize the trust you place in us to handle your payments accurately and on time. Please be assured that we are doing everything possible to resolve the issue swiftly and prevent similar problems in the future.
If you have further questions, concerns, or require assistance making a payment, our customer service team is here to help. You may reach us at 903-588-2081 or office@cssud.org, Monday through Thursday, 7:30 AM to 4:30 PM, and Friday, 7:30 AM to 4:00 PM.
Thank you for your understanding, your patience, and for allowing us to serve you. We value your business and are committed to keeping you informed.
Warm regards,
Cypress Springs Special Utility District
903-588-2081
PO Box 591
Mount Vernon, Texas 75457
July 10, 2025
Important Notice Regarding Your July 2025 Water Bill Bank Draft
Bank Draft Processing Delay Due to Software Update
Dear Valued Water Customer,
We hope this message finds you well. We are writing to inform you of an important issue that has impacted your recent water bill payments. As a customer enrolled in our bank draft (automatic payment) program, your convenience and peace of mind are of the utmost importance to us. We strive to process your payments efficiently and reliably every month. Unfortunately, due to unforeseen software issues following a recent system update, your automatic payment for this billing cycle was not processed as scheduled.
As part of our commitment to providing secure and efficient service, we periodically update our billing software to enhance functionality, security, and customer experience. Our most recent update, implemented on July 3, 2025, aimed to improve our system’s reliability and prepare it for future enhancements.
Shortly after the update, we identified a technical issue that impacted the processing of bank draft payments. Specifically, the software failed to transmit the necessary data to our banking partner, resulting in your automatic payment not being withdrawn from your account as expected on or around July 5, 2025. This issue was limited to the bank draft payment option and did not affect other payment methods, including credit card and in-person payments.
Upon discovering the issue, our IT and customer service teams worked diligently to identify the root cause. We have been in close contact with our software provider and banking partners to resolve the problem quickly. The following actions were taken:
If you are receiving this email, your automatic bank draft payment for your most recent water bill was not processed. Here’s what you need to know:
No. We will only process your payment once. If you have already paid by an alternative method, please notify us so we can ensure your automatic draft is not processed for this cycle.
Our system has identified all affected accounts. Each account will be handled individually, and you will be notified of any action required.
No, your water service will not be affected by this payment processing error. Your account remains in good standing throughout this process.
We anticipate that the technical issue will be resolved within the next few days, with the expectation that your bank draft will be processed on Tuesday, July 15, 2025, allowing you sufficient time to contact us if needed. If this is an issue, please contact the office immediately at 903-588-2081 or office@cssud.org.
We sincerely apologize for any confusion or inconvenience this issue may have caused. We recognize the trust you place in us to handle your payments accurately and on time. Please be assured that we are doing everything possible to resolve the issue swiftly and prevent similar problems in the future.
If you have further questions, concerns, or require assistance making a payment, our customer service team is here to help. You may reach us at 903-588-2081 or office@cssud.org, Monday through Thursday, 7:30 AM to 4:30 PM, and Friday, 7:30 AM to 4:00 PM.
Thank you for your understanding, your patience, and for allowing us to serve you. We value your business and are committed to keeping you informed.
Warm regards,
Cypress Springs Special Utility District
903-588-2081
PO Box 591
Mount Vernon, Texas 75457
March 28, 2025
Please be aware that an outsourced crew will be in our service area to replace any water meters that are not the new Advanced Metering Infrastructure (AMI) water meter. A temporary disruption of service will occur while the new meter is being installed. The crew will begin the change-outs North of Mount Vernon on April 1, 2025, and continue for approximately two months until the system is entirely changed out.
