To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
My water usage is high or I have low pressure.
We encourage you to regularly check your water usage and address any pressure issues promptly. Please note that we are not responsible for any issues that occur on the customer's side of the meter or for any water usage that has passed through the meter.
To help track a leak down, some things to check are:
• Check behind large appliances, under sinks, and around toilets (silent leaks happen often).
• Test toilet by using toilet dye tablets or a few drops of food coloring in the tank—if color appears in the bowl without flushing after 20 minutes, there is a leak. Issues could trace back to the wax ring or rubber seals. Free dye packs are available at our office.
• Walk your yard to look for damp spots along your water lines
• Check for busted sprinkler heads if you have a sprinkler system
If you are unable to locate the source of the increased usage, please consider contacting a licensed plumber for further inspection. Thanks for being proactive and helping us keep our water system running smoothly for everyone. Together, we can make water use more efficient for our whole community. Thank you for being proactive in managing your water usage!
**If you plan to be away for an extended period, ensure that you turn off your water at the personal shut-off valve on your side of the meter. If you have a sprinkler system, it is advisable to install an individual personal shut-off valve at the house. This will allow you to bypass the sprinkler system while still enabling it to run on its scheduled times.
